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r/DoorDashDrivers•5 mo. ago

TheresJustNoMoney

Is there a new "late to pickup" contract violations glitch that gets issued even when it's not our fault? Also, why doesn't it show up on my Ratings summary page?

App Issues

Got 2 contract violations last night for "late to pickup" for 2 large orders. However, those CVs don't show up on my Ratings summary page. Also, when I first got those CVs, they didn't mention anything about falling off after 100 deliveries. Did the CV system get updated?

I was clear across town from those restaurants so it took me some time to get there. And I only get one contract violation every several months. Two in one night is weird - is this from some known recent glitch?

And why doesn't the top of my ratings summary say "Contract Violations: 2?" It's like there was never a violation last night.

Are there "minor" and "major" CVs now, to where minor ones don't count but major ones do? Or what recent changes do you know happened to the system regarding CVs?

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PS: Will selecting one or more of the options for the reason why the order is getting delayed (such as "store busy / long line," "order not started until I arrived," "order still being prepared when I arrived," etc.) prevent me from getting these kinds of contract violations?

 

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[–]verderobot 1 point 4 months ago 

Are you saying your app doesn’t have the contract violations anywhere? You just got a notification? I woke up to a notification saying I had a contract violation but when I went into the app there was nothing. But I did one time get 2 violations in one night for late to pick up and I didn’t even understand how that was possible because I was very close to all the restaurants I picked up from. And I think It’s after 50 deliveries that the violations will disappear from the app. Also selecting any of the options on why the order is getting delayed won’t prevent you from getting violations. But also we are never penalized for our wait time when we arrive at a restaurant and it’s taking longer than normal. But clicking “order is still being prepared” while waiting for your order usually pushes back the time you need to get to the customer which will help you not be late to dropping off order.

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[–]Iggyz2 1 point 4 months ago 

In some markets New rating system actually punishes drivers for restaurant delays There is no timer reset even when using proper reporting methods within app

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