BIG YES BOMB!!!!!

AppropriateHalf4509 · 2025-04-01T19:19:24+00:00

All employees are to help with cleaning/folding boxes drivers included pretty sure its in the list of things they signed up for

Scruffy-Nerd · 2025-04-01T20:54:05+00:00

Cut hours until quit. I ain't got time for that. We're a team, if you can't be part of that then kick rocks.

TimTomHarry · 2025-04-01T19:24:52+00:00

Tell them if they don't want to do janitorial work then they can go work for doordash

Interesting_Leader_9 · 2025-04-01T20:07:43+00:00

Drivers make an instore rate because they are expected to perform instore tasks. If they don't like it they know where the door is.

LadyOtakuu · 2025-04-01T20:12:00+00:00

It’s call insubordination. Drivers are required to do more than just driving. Back in the day drivers were required to be crossed trained. They clean, they help make pizza, they deliver. Write them up, explain to them why they are receiving a written warning. If they keep refusing to do the job, write them up again with a separation.

Auirex · 2025-04-01T20:35:31+00:00

Imma need you to go ahead and clock out for me big dog.

76ersluver · 2025-04-01T22:53:54+00:00

Congrats on your promotion! You’ve been promoted to customer

Odd-Map-188 · 2025-04-01T19:27:10+00:00

Delivery drivers are hired to deliver orders yes. But also drivers tend to make way more than insiders and therefore are also hired to perform any task REASONABLY assigned by management. My franchises process is in the moment to write the driver up and send them home for the night if they refuse their side work. Then they talk with the general manager and if they are still adamant on not doing it they will probably be terminated.

1GloFlare · 2025-04-01T20:13:08+00:00

Make them sit down and read the rules they agreed to when filling out paperwork, obviously they didn't the first time. Skimming it doesn't take long

sponge_bucket · 2025-04-01T20:45:51+00:00

“It’s in your job description that you’ll be required to help maintain the store between deliveries.” Plain and simple. Then go get their job description if needed and have them read it. Explain that you’ll be inactivating them as a driver if they flat out refuse to help out and not schedule them for shifts if they refuse to do their job.

SameDirection6991 · 2025-04-01T21:00:07+00:00

In the employee handbook I’m sure there’s details of job duties and that includes tasks requested by management

JSD3000 · 2025-04-01T21:25:07+00:00

“Then un-sign up”

JaredAWESOME · 2025-04-01T21:37:13+00:00

Define janitorial work?

I I make it explicitly clear to every driver I interview that everyone is expected to chip in to clean up. Maybe some dishes. Maybe some sweeping and or mopping. Almost always boxes between runs.

In my experience, delivering at Papa John's is, on the whole, financially slightly better the DoorDashing. Peak time dashing it's very easy to make $20, $30 or even $50 in an hour. But there are a lot of hours that you'll make <$10 in and hour, too, if it's just slow.

If you only want to deliver 10hrs a week, peak time, do DD. It's when you're driving food for 30hrs a week, that Pjs makes more sense. Sure, you made $200 on Friday dashing, but how much did you make Tuesday? Because tips/miles/hourly, my driver still cleared $120 on an 8hr day, and had taxes taken out already.

Long story short-- if you're going to be clocked in 30+hrs a week at a job, sometimes you're doing things you don't love. I don't love dishes, but I'll still wash them when I have to.

Edit-- and to answer the question of refusing to do it-- yes. I'd basically say 'hey I need you to sweep/mop the back' and if they refused I would... try to make it a discussion... 'okay? That's what I need done, but if you can't/viscerally hate floors, then I need dishes and the cooler stocked' and if they're just refusing to do anything, I would say 'welp, then don't come back I guess 🤷‍♂️'.

j3qnmp · 2025-04-01T23:04:46+00:00

It's in the job description they signed... It's explained when they're hired the extent of their job...if they don't like it. Have em do doordash

Eastern-Selection-12 · 2025-04-02T03:58:50+00:00

my drivers each have a deployment next their names on the nightly roster. dishes, cheese, trash/trays, bathroom, etc etc. they dont like it? they can leave

youvegotthezza · 2025-04-01T21:41:16+00:00

I ask during interview if they are ok with doing tasks while they wait for runs. If they don’t want to, they get hours cut/least amount of hours/pay cut. I had one kid who was perfectly okay working 4-7 one day a week at minimum wage 🤷‍♂️ everyone knew he made the least amount of money. He came in, took orders and left.

porktent · 2025-04-01T21:50:06+00:00

They should know this when they are hired. Any time they are in the store with no orders up they should be working on something, whether it's rotating stock or folding boxes or watching bubbles. I would have them cleaning hot bags and folding and stacking them neatly under the table if there was nothing else to do. They also need to be doing something to help close before they cash out for the night. I always had drivers sweeping and mopping and taking out trash and cleaning the bathroom before they left.

Everybody did whatever needed to be done and we all got along great and all hung out after work and smoked out.

rbovee3 · 2025-04-01T23:21:10+00:00

As a manager I have a few rules. One be the example not the exempt. There’s not a job in the restaurant that I haven’t done myself. Two follow the ABCs always be coaching. 3 always support the management team never involve crew in management disagreements. 4 I know some jobs suck, work as a team to complete your tasks. The time you spend helping your coworker getting their shit done should translate them into helping you or someone else. 5 i subscribe to Richard Marchinko laws, my favorite being I will treat you all alike, just like shit,

PapaRich_1 · 2025-04-01T23:28:14+00:00

You need to do a better job of explaining the job responsibilities when you hire someone. Let them decide at that point if the job is for them.

Lilbugginn · 2025-04-01T23:42:29+00:00

When your gm asks you to do things/ shift mangers say you were assigned the task… it’s because everyone has to do something to pick up slack… the gm has to assign those tasks or else they are the only one doing them. I learned that the hard way. It was my first time as a gm (first time as a shift lead and they taught me nothing for either positions) I tried to do all the heavy stuff bc my employees would complain to me abt it- but I got serious, doubled down on them and shit got done… I was also able to focus on the important things more, like perfect labor and food waste bc papa John’s is a bitch when it comes to that stuff. Ultimately your gm has a lot of responsibilities and one of them is to delegate… because typically drivers don’t get on the line with the in-store, you will get stuck with those cleaning tasks. If you want to be assigned a little less cleaning tasks, learn other in store positions. But either way everyone has to clean.

Beneficial-Net7113 · 2025-04-01T23:47:57+00:00

I have all new employees sign a 90 day probation period form so I can terminate whenever they decide they can’t work their agreed shifts or if they don’t want to work. If it’s an existing employee I write them up 3 times for insubordination and then terminate.

TheGingerAbides · 2025-04-01T23:54:58+00:00

Basically why PJ’s can’t keep staff drivers and end up outsourcing to delivery services

Proud_Maximum7278 · 2025-04-01T23:56:02+00:00

Seems like there’s a lot of tension between drivers and the rest of staff at PJ. Is that normal for pizza joints?

Narrow_Ad_4037 · 2025-04-02T12:18:03+00:00

When I was managing my stores, my drivers knew they were expected to do more than drive. If you told me "that's not my job" my response was, "Oh I'm sorry, you're right it's not. You can go home then , because this isn't your job either"

Interesting_Dream281 · 2025-04-01T20:49:42+00:00

In my store we all have a closing fast we need to do. Part of the job

PlayfulMessage990 · 2025-04-01T21:51:55+00:00

I let him know up front that they will be folding boxes taking out trash etc etc...

asmorbidus · 2025-04-01T23:07:20+00:00

You make it sound like you threw a fit when asked to mop.

Zarilya · 2025-04-02T00:03:36+00:00

I'm not a manager I'm a driver. But yeah that's literally in the job description. We each have an extra duty every night. Ours isn't really on any kind of strict rotation it's just whatever and sometimes it's just literally on the list to say whatever you feel like doing. We all help each other out nobody leaves each other hanging in my store. I think our managers try to kind of keep it even as to who has to do the dishes because that can sometimes be a really big job. Especially on the weekends it's kind of too much for just one driver. So usually we'll have dishes and then also another job. So then we'll just each kind of take a share of the dishes.

Willing-Mycologist-6 · 2025-04-02T00:10:39+00:00

all drivers i hire are told straight up in the interview what’s expected of them including cleaning and i get a verbal confirmation they understand what that all is. they’ve got no excuse.

denali42 · 2025-04-02T00:11:53+00:00

Does the position description say "other duties as assigned"? If so, I'd tell them the same thing my manager once told me when a group of us said we didn't want to do something -- "This says I can assign you to do it. Don't like it? You can leave."

sanctityyy · 2025-04-02T01:02:14+00:00

Maybe a real job isn't for you. Stick to doordash/uber.

PlasticRocketX · 2025-04-02T01:03:36+00:00

It sounds like they expected to drive and not do anything else. Which. Personally speaking fuck no i wouldnt want to do that cleaning stuff. Id just quit if i had to. Theres always doordash and grubhub.

Infamous-Lab-8136 · 2025-04-02T02:38:08+00:00

Food service and retail, if you have time to lean you have time to clean, doesn't matter who you are.

At Domino's not only was it expected but there were 2 drivers who were also closers who were specifically guaranteed the hours closing provided because they would clean and work hard when not driving and what they called a late night driver who was only cut in the slowest of times who was also expected to clean extensively.

Along with the in-store workers, the only people not expected to help with general cleaning were the cooks and that's cause they tore down the make line and cleaned their area. And if it was slow enough that there area was clean and they weren't getting orders they were cleaning too.

StraightClass9377 · 2025-04-02T02:38:15+00:00

As a GM, I say it when interviewed, I won’t ask you to do anything that I wouldn’t do. If I have to do dishes, so do you. If I have a broom in my hand, so Do you. I will say, I rotate the sh!t jobs, so no one person is getting all the “janitors “ work. Anything other than that, a refusal to do said task, is insubordination.

thecrazyrobotroberto · 2025-04-02T06:53:54+00:00

Door dash

Moist_Potato_8904 · 2025-04-02T16:38:36+00:00

This all depends on what the terms of employement were. During the job interview were the duties of the position discussed? If janitoral duties where included in the hiring process than yes, the delivery driver should be reprimanded or dismissed. If it wasn't, then no driver should be made to do janitorial duties.

If the manager wants to put all drivers on a rotational schedule it should be mentioned on the employees position description when hired.

FLIPSIDERNICK · 2025-04-02T17:34:45+00:00

Here’s the big question, did you make it aware to them upon hiring that part of your duties would be cleaning? Because if you did not disclose that information than it’s kind of on you. Make sure when hiring your staff they are aware of all duties regularly performed.

bigsilly285 · 2025-04-02T23:48:01+00:00

in my franchise, the managers print out the schedule and write ‘out jobs’ next to everyone’s name - drivers, in stores, shift leads, everybody. that way we get a pretty even division of responsibility. out jobs have to be done before they can clock out and management checks before they go to make sure whatever they were assigned got done, and if they’re a manager that will hold people accountable (we are really lacking there lol but we still have some) they’ll have them redo it if it was half-assed. typically drivers get dishes, taking out trash/boxes, cleaning the bathroom, sweeping and then in-stores get cleaning makeline, cleaning slap, cleaning oven/cut table, etc. plus everybody is supposed to fold one bundle. we’re allowed to trade out jobs as long as everything gets done. if they refuse, they get sent home and/or written up and hours cut 🤷‍♀️ we have a print out posted next to the schedule with abbreviations for every out job there is and what all they entail so there’s no excuse for ‘not knowing’ what you’re responsible for. now, i will say, as a driver i only make $7.25/hr regardless if i’m on the road getting tips or between runs in the store doing in-store tasks, so it really sucks to get stuck doing way more than i’m paid for because someone else didn’t do their out job (or if everybody got sent home early bc LaBoR iS tOo HiGh), but i think that the one single out job and one single bundle of boxes folded is fair. i have never had a food service job that i only had one duty/wasn’t expected to clean

Crazy-Mission3772 · 2025-04-03T04:58:19+00:00

My store is set for a sort of rotation. And pretty much you know what your chore is based on what time you get off. We might have to change it from time to time but it's usually the same.

I'm not able to do terminations but when someone has said this to me I have gotten write up forms out. That's insubordination and you can inform them that the only job they'll find where their only job is what their title states is doordash. Any job they work will have some sort of side task assigned to it so if they want to keep making money they will do the task. If not, the door is right there.

Reaperhart · 2025-04-03T06:11:01+00:00

Not a papa John’s manager but I was at Pizza Hut and we had one of those. One write up for insubordination and hours cut for a week that was fixed.

jjbjeff22 · 2025-04-03T09:25:43+00:00

I’m not a manager, but if I were, I would show them the line in their job description that states “other duties as assigned”

Cultural-Ebb-1578 · 2025-04-03T13:15:18+00:00

You should have made it clear in the interview process. If that wasn’t explicitly explained I would just leave on the spot when told to do it because that’s not what o signed up for. Proactive is better than reactive.

SpiritedWrongdoer196 · 2025-04-03T15:09:38+00:00

They may be better off doordashing lol

120minutehourglass · 2025-04-03T17:02:06+00:00

If delivery drivers are saying this then the hiring manager did a piss poor job of laying out job expectations.

Itakesyourbases · 2025-04-03T19:26:54+00:00

If it’s not in their job description, then I guess they’re just not a team player. Doesn’t mean you are within your right to take advantage of him.

Longjumping-Plum-195 · 2025-04-03T19:50:01+00:00

Yup everyone helps. You actually signed on for side tasks as well "hands them a handbook" and paying your labor as 'just' a delivery driver is no where near worth it when I can pay $3 for door dash to come grab it (yes I hate DD, but whiny drivers come to a tie)

Lukacapone · 2025-04-04T16:54:28+00:00

Mannn most stores I’ve worked at drivers are clearing more money than anybody but the GM, explain to them we all have responsibilities outside of our base job requirements, it’s just how it is

Unlikely-Painting-27 · 2025-04-04T20:20:00+00:00

I’d much rather clean and help out than sit around waiting for my next delivery. Passes the time way better and you feel like part of the team instead of just a slacker

Enkil99 · 2025-04-05T01:32:10+00:00

I cover everything they will be expected to do during the interview. If they don't like it, they can decide to take themselves out of consideration.

EstablishmentLess279 · 2025-04-05T22:42:12+00:00

Just start you always tell your drivers upfront before you even hire them. What the job entails and that they are to do in store work when they are inside , and that is a huge problem on why a lot of places can’t hire drivers because they’d rather work for DoorDash because they don’t wanna do anything else. Then you have people that actually won’t steady income and don’t mind working inside, but it’s hard to find those people anymore.

Such_Race_4372 · 2025-04-06T04:35:05+00:00

I just fluff cheese hahahaha

Doubleucommadj · 2025-04-02T03:02:15+00:00

Janitorial for what?! Y'all install bathrooms recently? YEAH, a driver needs to be ready to go at a moment's notice and they should... sweep before they go? FOH

cryptolyme · 2025-04-01T19:40:54+00:00

[deleted]

BIG YES BOMB!!!!!

Tuesday, April 01, 2025

Managers, How do you deal with it when a delivery driver says "but I only signed up to be a delivery driver, not a janitor," when they are being assigned to a janitorial duty?

Managers, How do you deal with it when a delivery driver says "but I only signed up to be a delivery driver, not a janitor," when they are being assigned to a janitorial duty?

No comments:

Post a Comment